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Adding a contact

Either:

  • Click the + next to Contacts in the left navigation, or
  • Go to the contacts list and click the + beside the heading.
The Add New Contact form with Basic Information, Contact Information and Other Information panels on the left, and Contact Photo, Add pledge, Tags and Family Members panels on the right
Only Last Name and Status are required. Everything else can wait.

A * next to a field name means it’s required. There are only two.

Field Notes
Title Mr., Mrs., Reverend, Dr. — however they’d want to be addressed formally.
First name
Middle name Rarely used. Fine to skip.
Last Name * Required, unless the contact is anonymous. For an organisation, put the whole organisation name here — see below.
Suffix Jr., PhD, III.
Is this contact an Organization? Switch to Yes for a church, business, or foundation.
Organization ID The unique ID your organisation’s donation system uses for this donor.
Is This Contact Anonymous? For donors who’ve asked not to be named. Anonymous contacts don’t need a last name.

Address, Address 2, City, State, and Postal/Zip Code are the primary address — the one used for mailing labels and mail merge and for placing the contact on the contact map.

Below those, three [add] links let a contact have more than one of each:

  • Other Addresses — a work address, a winter address.
  • Phones — mobile, home, work.
  • Emails — personal and work.

See Emails, phones & addresses for how multiple entries behave.

Field Notes
Greeting How you’d open a letter — “Jim and Barb”, or “Mr. and Mrs. Smith”. Used by mail merge.
Notes Free text. Anything that doesn’t fit a field. Turn on the rich text editor in Preferences for formatting.
Status * Contact, Donor, Prospect, Archive, or Lapsed Donor. See Contact statuses.
Birthday Feeds the Upcoming Special Days report and optional birthday reminder emails.

Upload a photo. Genuinely useful — it makes the contact list scannable and helps you recognise someone before a meeting.

A shortcut so you can record a first pledge while you’re already here rather than adding it separately afterwards.

Field Notes
Amount The amount per pledged gift, not the annual total.
Frequency One-Time, Monthly, Quarterly, Twice a Year, Annually, or Custom.
Pledge Start Date If you don’t know when they started, use the Beginning of Fiscal Year button.
Pledge End Date Leave empty for an open-ended pledge.

Type to add tags. You don’t have to create them first — typing a new one creates it.

Click + to add a spouse, child, or parent. See Spouses & family members.

  • Save New Contact — saves and takes you to the new contact’s profile.
  • Save and Add Another — saves and gives you a blank form again. Use this when you’re entering a stack of business cards.