Payment & billing
Settings → Payment, or karani.co/user/payment.
What’s here
Section titled “What’s here”- Your card — view and update the card on file
- Billing history — past charges
- Coupons — apply a discount code if you have one
When you’re billed
Section titled “When you’re billed”On the anniversary of the day you signed up for your trial, and monthly or annually from then depending on your plan.
Updating your card
Section titled “Updating your card”Enter the new details on the payment page and save. Do it before your renewal date rather than after — a failed payment is more disruptive than a two-minute update.
If a payment fails
Section titled “If a payment fails”- Karani emails you.
- Update your card on the payment page.
- If the account has already been suspended, updating the card generally restores it. If it doesn’t, email customerservice@karani.co.
Your data isn’t deleted when a payment fails.
Coupons
Section titled “Coupons”Apply a discount code on the payment page. Codes are typically issued for teams, conferences, or organisational agreements. If you think your organisation has one, ask them, or email customerservice@karani.co.
Receipts and invoices
Section titled “Receipts and invoices”Billing history is on this page. If you need a formal invoice for reimbursement, email customerservice@karani.co — they’ll issue one.
Someone else paying
Section titled “Someone else paying”If your organisation or supervisor pays for your account, you’re likely part of a payment group and won’t manage payment yourself. See Teams.
Cancelling
Section titled “Cancelling”See Cancelling your account — and read the bit about exporting your data first.