Your data

Settings → Data, or karani.co/account/data.

karani.co/account/data

Download, and reset. Handle the second half carefully.

Download My Data

Downloads everything in your account as CSV: contacts, gifts, pledges, tasks, interactions, groups, and your configuration — goals, fiscal year, thresholds.

Take one before anything irreversible

Before a large import, a bulk merge, a migration, a reset, or cancelling your plan.

It takes a minute, and it’s the difference between a mistake and a disaster.

Per-report exports are covered in Exporting your data.

Reset options

The same page can reset contacts, reset gifts, or reset the whole account.

Resets are irreversible

These bulk-delete data. There is no undo, and support can’t restore it for you after the fact.

Download your data first. Open the file and confirm it actually contains what you expect. Only then reset.

They exist for one legitimate case: an account you filled with test data while evaluating Karani, which you now want to use for real.

If you’re reaching for a reset to fix a bad import, try these first:

• Revert the import — possible for 10 minutes after it completes
• Re-import corrected data — with organisation IDs mapped, this updates rather than duplicates
• Merge duplicates

Data retention

Deleted contacts are soft-deleted for a period, so a recent mistake can sometimes be reversed — contact support@karani.co quickly. Resets are not recoverable the same way.

If you’re leaving

Download your data before you cancel. Do it while your account is still active.

The download is plain CSV, which imports into any other CRM or opens in any spreadsheet.

Data requests

For a donor asking what you hold about them: their record is on their contact profile, and you can export it. If they have donor portal access, they can see it themselves.

For deletion requests, see Archiving & deleting — and note that deleting removes their giving history from your totals.